Unify Amazon Connect
operations — across accounts,
safely and at scale
Manage hours, prompts, attributes, holidays and maintenance from one place. Template-driven deployments, versioned changes, and secure cross-account onboarding — reduce errors, accelerate rollouts.
What We Do
We let teams onboard one or many Amazon Connect instances, define reusable configuration templates, and apply those templates to any set of accounts — with versioning, rollback, and auditability built in. Everything is provisioned safely via CloudFormation-backed cross-account roles, so you keep full control while we simplify operations.
Key Benefits
Centralized control — one dashboard to govern Operational Hours, Prompts, Custom Attributes, Holiday calendars and Maintenance Mode across all instances.
Safe provisioning — CloudFormation templates + scoped cross-account roles ensure predictable, auditable changes.
Repeatable templates — create Read-only or Full-Control templates, assign them to multiple accounts, update once and push safely.
Versioned deployments — every template is versioned; roll back instantly to a previous configuration if needed.
Low-friction onboarding — automate per-account resources (Lambda, DynamoDB) during enrollment, or use read-only templates for compliance-conscious teams.
Features
Operational Hours Management
Prompts & Message Management
Custom Attributes
Holiday Management
Maintenance Mode
Template System
How It Works
Four streamlined steps to transform your Amazon Connect operations from chaos to orchestrated precision
Onboard accounts
Enroll one or many Connect accounts using our CloudFormation stacks that create minimal per-account Lambda and DynamoDB (or use read-only mode).
Create templates
Define configuration bundles (Hours, Prompts, Attributes, Holidays, Maintenance). Choose read-only or full-control.
Assign & roll out
Apply templates to target accounts. Preview diffs, run canary updates, then push.
Version & rollback
Every change creates a new template version. Instantly rollback or reapply prior versions to any assigned accounts.
Security & Governance
CloudFormation Security
CloudFormation-based provisioning with scoped cross-account roles
Data Ownership
Per-account resources so customers retain data/ownership
Compliance Ready
Read-only templates for auditors and restricted environments
Audit Trail
Change audit trail, and optional aggregated analytics for customers who opt-in
Frequently Asked Questions
Do you change Connect flows for me?
No — you control where to use the provided Contact Flow snippet. Our platform returns attributes (IsHoliday / IsMaintenance / MessageKey) that your flow can use to branch.
Can I preview a template change before applying?
Yes — we show diffs and let you run staged/canary updates before committing to production.
Where are configs stored?
By default, per-account DynamoDB (provisioned during enrolment). Optionally, you can join aggregated analytics in our SaaS environment.